Ambirad Group
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Ambirad Group
Ambirad Group
Ambirad Group
Ambirad Group
Ambirad Group



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Ambirad Group

Fens Pool Avenue,
Brierley Hill,
West Midlands UK

Tel. from outside UK: 0044 1384 489700
Tel. from inside UK: 01384 489700

Registered in England No. 1390934

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Terms and Conditions
Damaged In Transit

If you take delivery of a product that has been damaged in transit, the goods must be checked and any damage reported in writing within 3 days. Claims made outside this period will not be considered. The product then requires return/collection within 10 working days of notification.

Return Of Faulty Goods

Should a fault develop with a product purchased from us within the first year of ownership, please contact our Service department with details of the fault and we will advise you how to proceed. Ambi-Rad reserves the right to either replace or repair the faulty item(s). Should we deliver a replacement item we will invoice for it, crediting the faulty item upon receipt.

Ordered Incorrectly/Incorrectly Supplied/Not Required

If an item has either been ordered incorrectly, incorrectly supplied or is not required, it can be returned within 30 days from purchase as long as it remains unused, in new condition and with all packaging and labels intact. Should Ambi-Rad incur any costs in re working or re packaging the returned items to a re saleable condition, this will affect the amount of credit due. Returned items that have been ordered incorrectly or are not required will incur a 20% restocking charge. If these items are collected, a collection charge will also apply. Heaters built to customer specification will not be eligible for return; any cancellation prior to despatch will be subject to a charge relevant to costs incurred.

Excess Items

Ambi-Rad systems are designed using the information available to us at the time. Due to the high cost of handling and risk of damage, it is not possible for excess Nor Ray Vac & herringbone materials or warm air flue to be returned for credit.